Why Lextia strongly recommend customers to create an account in its online shop?Creating an account helps you to speed up the ordering process and to keep track of your orders online. You will be able to start collecting reward gift points from purchasing and also upgrade your membership account from no grading to three grading (Gold, Silver, Bronze) to enjoy different benefits. Benefit of different grading is listed in the membership page
How to create an account on Lextia online shop?By clicking “Sign In” button on the top right corner of our homepage, you can either create a new account with us or sign in with an exsiting account.
What if I have forgetten / want to change my password?If you have forgotten about your password, please click“Forget password” in the “sign in” page, then we will let you know your password shortly. You are able to change your password after signing in.
What do I do if I want to change my personal information?After signing into our website, you will be able to change your personal information.
What to do with Wish List?To make it easier for you to purchase your favourite item(s) in the future, whenever you see items that you wish to save on Lextia, you can add it into your wish list. In our Product Detail page, there is an “Add to Wishlist” icon. If you want to see what is in your wish list, after signing in, please go to “Wishlist” on the top right hand corner.
How do I know if the product is available in stock?Product’s availability is noted on the Product Detail page as “In Stock” / “Out-of-stock”. However “Out-of-stock” item(s) are just temporarily, we will refill them as soon as we can.
What can I do if I want to buy the product which is “Out-of-stock”?You can send us the message including product name and the quantity through Contact Us. Also, please select “Others” as the topic. We will reply you by email as soon as possible.
How do I pay?You can use Pay Pal to pay for your order. Your details are safe with us as we take security very seriously indeed.
More about Paypal
Am I secure to shop with Lextia online?Lextia uses the standard encryption protocol knows as Secure Socket Layer (SSL) to keep your order information secure.
More about Secure Socket Layer
How do I use Coupon?By entering your coupon code into the box states “Coupon Code” within the “Order Summary” section. Please make sure you enter the code when you are checking out, as it can not be applied later.
What terms and condition of use for the coupon?As our coupon codes changes so do the terms and condition of each, check what is the special offer each time before using it. Each coupon can be used once only.
How can I know whether it has been successfully completed order?Once you ordered our product, we will send you a payment confirmation email. Also, you can check your order history in your Personal Information page.
What kind of postage method is Lextia using?By air mail.
Can my order be sent to more than one address in one order?We are only able to delivery your product to your shipping address.
How long will my order takes to arrive?Please refer to “Delivery” in our customer service page
Do Lextia provide any warranty?Lextia offers 1 year warranty from the date of your purchase. It only covers loosen crystal. For details, please refer to “Return & Warranty”.
What should I do if my order has not arrived?Please contact us upon this, and we will be getting back to you as soon as possible.
What should I do if there are any missing items / extra items in my order?Please contact us
How do I contact Lextia’s customer service team?Click “ contact us ” page, we will get back to you as soon as possible.
We hope you enjoy shopping with Lextia. Thank you.
Will I be charged customs and import charges?Any customs or import duties are charged while the parcel reaches its destination country. And these charges must be paid by the recipient of the parcel.
Due to customs policies and import duties vary widely from country to country.And we have no control over these charges.
Please contact your local customs office for current charges before order.
Thank you for shopping at Lextia, in order to let you enjoy your loved piece(s) as soon as possible, we always deliver our products to you by reliable carriers. We have no minimum order value and offering free worldwide shipping for all our customers. And our product will be arriving to the mailing address in around 3 weeks.
If there are any further questions, please contact us.
Return & Warranty
We are sorry as we are not accepting cancel /change order once you have completed the order. Please read the size guide carefully before purchase. You can find the size guide at the bottom of our home page and the Product Detail page. However, if you receive the good(s) and there is a defect (loosen crystal only), you may return us the product in their original packaging within 2 weeks after your receipt. We will be sending you a brand new product. While returning items, we are highly recommending you to get a proof of posting, as we do not accept responsibility for parcels lost during transit. Once you have returned the item(s) to us (please note that we shall not refund the shipping fee for returned goods), please allow 2 – 3 weeks for the returned product to reach us, and further 2-3 weeks’ time for us to post you back a new product.
Moreover, Lextia offers 1 year warranty from the date of your purchase. But It only covers loosen crystal.
If there are any further questions, please contact us .